FAQ
Q.:Are you a factory or trading company?
A.: We are a factory and manufacturer.
Q.:How does your factory do regarding qaulity control?
A.:We pay much attention to quality control from the very beginning to the very end. Fully check and test takes before shipment.
Q.:Where is your factory located? How can I visit there?
A.:No. 13888 Minzhu Street, Economic and Technological Development Zone, Weifang City, Shandong Province. We will arrange to pick you up from train station or airport.
Q.:What's service or guarantee can you offer?
A.: One year guarantee for key parts of machine;Machine installing and worker training service; Free technical support whole life; Material support
Q: Is the machine hard to operate?
A: Our slitting machine is easy to operate and free installation. It can be immediately started
once the power has been connected. Besides, we still have 24*7 hours of online service technical support to help you with any problems with the operation.
Q: Will it take long time to receive the machine?
A: The lead time will be 7 days after the pre-payment has been issued. We will help to deliver the machine at the earliest.
Q:Why do I choose your machine?
A: Our machine is cost-effective and lifetime technical support. We have random complaints from the older client. The goal of our company is to offer the client the most valuable products and make a win-win result.
Q. Without professional technicians, do not know how to choose a machine?
A: Our staff is all professional, if you don't know how to choose a machine, we can help you select the most proper machine for you.
Q. Do not find the right machine structure to match your current demand?
A: You can tell us what's your requirements about the machine, we support customization for you to meet your demand and we will provide full sets of solutions for you. We guarantee to solve all your needs, all you need to do is trust us and tell us your needs.
Q.Don't have a professional operator to run the lines?
A: We shipped our machine as a whole, and it is very easy to everybody to operate it, we send all manuals and videos and 7*24 hours service to you. Everybody will learn it in 2 hours.
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